Legal
Last updated: October 2026
We collect contact information (names, email addresses, and phone numbers when provided) from emails and conversations sent to your business. We also store your product catalog data (product names, pricing, specifications, MOQ) and conversation history between your business and customers.
Your data is used to power AI-generated responses to customer inquiries and to improve the quality and accuracy of our service. We do not use your data to train third-party models or for advertising purposes.
All data is stored in Supabase cloud infrastructure with encryption at rest and in transit. Your data is hosted in secure data centers with industry-standard security measures.
We share data with the following third-party processors as necessary to provide our service: Google and Microsoft for your connected email inboxes, OpenAI for AI-generated responses, Supabase for data storage, and PostHog for product analytics. Each processor is bound by their respective data processing agreements.
We record which steps of setup you complete (account created, catalog imported, inbox connected, checkout started, quote sent) so we can find where setup breaks. Analytics records no cookies, keeps no visitor identifier between visits, and sends no message content, customer names or email addresses. It stores your company id and the numeric outcome of each step.
Your data is retained while your account is active. Upon account closure, all personal data is permanently deleted within 30 days. Conversation logs and product data are removed from our servers during this period.
You have the right to access, delete, or export your data at any time. These actions can be performed from your admin dashboard or by contacting our support team. We will respond to all requests within 30 days.
For any privacy-related questions or requests, please contact us at tradeflow.hk@gmail.com.