Questions, answered.

Yes. Sailwise runs over your existing mailbox with a one-click Google or Microsoft connection — no new software for your team or your customers.

It handles inquiries in English, Traditional and Simplified Chinese, Spanish, and mixed-language threads — common in international trade.

You do. Every reply and every quote is a draft until you approve it. Sailwise cites where each number came from so you can verify fast.

Yes. Replies and quotes send as ordinary email from the mailbox you already use, so your buyers see the address they already write to. Nothing goes out from an address of ours.

You would see it before your buyer does. Every reply is a draft you approve, and every figure is cited to the line or list it came from — so a wrong number is visible against its source rather than hidden inside a finished answer. Correct the draft, take the thread over, or tell us which rule to fix and it stops happening.

It is the operator channel, not a customer channel. When a thread needs a decision — a discount request, a large order — you get an alert with the sender, product and quantity, then reply approve, edit <text>, skip, reject, draft <name>, status or quiet 8h. Commands are matched by a fixed parser, so no model can be prompted into sending. Replies and quotes still leave as normal email from your own mailbox, and a customer writing on WhatsApp is recorded for context but not auto-replied.

No. Guided setup connects your mailbox, imports your products and has you answering your first inquiry the same day.

Your knowledge base is private to your company, stored encrypted, and never used to train models shared with other customers.

Yes. Every client and deal field is editable — names, contacts, destinations, margins, owners, notes and delivery locations. The assistant reads the live record on every request, so your correction is reflected in the next answer without retraining anything.